Privacy Notice

Drawesome Illustration customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• Sharing information outside the UK
• How to complain

Contact details

Email: laura@drawesome.co.uk

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details
• Transaction data (including details about payments to and from you and details of products and services you have purchased)
• Usage data (including information about how you interact with and use our website, products and services)
• Information relating to compliments or complaints
• Records of meetings and decisions
• Website user information
• Responses to workshop outcomes.

We collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details
• Marketing preferences
• Reference material if it relates to personal information.
• The commissioning organisation and your role, if you are commissioning on behalf of an organisation.

We collect or use the following personal information for information updates or marketing purposes:

• Names and contact details
• Addresses
• Marketing preferences
• Website and app user journey information
• IP addresses
• Work in progress, final artworks, case studies and testimonials.
• Photographs

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Payment details
• Account information
• Purchase or service history
• Photographs
• Customer or client accounts and records
• Financial transaction information
• Information relating to health and safety (including incident investigation details and reports and accident book records)
• Correspondence

We collect or use the following personal information to To be able to submit funding applications and/or write a report to funding bodies:

• Names and contact details
• Gender
• Pronoun preferences
• Client accounts and records
• Records of meetings and decisions

We also collect or use the following special category information to be able to submit funding applications and/or write a report to funding bodies. This information is subject to additional protection due to its sensitive nature:

• Racial or ethnic origin
• Political opinions
• Religious or philosophical beliefs
• Sexual orientation information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification– You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure– You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing– You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing– You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability– You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information to To be able to submit funding applications and\/or write a report to funding bodies. are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • To ensure that the products or services I create for community outreach serve the communities they are intended for.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

• Directly from you
• Suppliers and service providers
• Third parties:
  • Any details entered as part of a payment process through third party sites for booking tickets for workshops (Eventbrite) or purchasing products (Etsy) are processed by them, not me, and I shall only receive the details required for me to perform the service or supply the product you have purchased. You must refer to their respective privacy policies.

How long we keep information

Following a transaction, details are kept for 6 years after the end of the financial year.  When relating to marketing or grant funding applications and reporting, your identifying data will be anonymised (unless you have given consent to be identified) – this data will be kept for longer.

Who we share information with

Others we share personal information with

• Publicly on our website, social media or other marketing and information media
• Third parties:
  • Partner organisations (eg charities and CICs) if I am commissioned as part of a wider arts project I am delivering.
  • Funding bodies for arts projects

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Mailchimp

Category of recipient: marketing

Country the personal information is sent to: US

How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 28-08-2025